Product Recall Notice

IMPORTANT ANNOUNCEMENT

We’re recalling the above Yorkshire Tea ceramics which have been retailed through Amazon and some independent retailers any time after November 2015. This includes the Yorkshire Tea 1-litre Teapot, the Yorkshire Tea Teapot for One, the Yorkshire Tea Big Tea Mug and the Yorkshire Tea Milk Jug.

What’s happened?
These products are being recalled following a small number of complaints from customers who reported that the base of the 1-litre Yorkshire Tea Teapot cracked or broke during normal use.

Does that mean there’s a fault?
When teapots from the same batch were tested against the relevant British Safety Standard they did not crack. However, more extensive testing revealed the potential for fracture or breakages during normal use. Therefore, in the interests of our customers’ safety, we’ve taken the decision to implement a recall of all the ceramics made by the same manufacturer.

Which products are being recalled?
Yorkshire Tea Teapots (1-litre and one cup), the Yorkshire Tea Big Tea Mug and the Yorkshire Tea Milk Jug as illustrated are part of the recall. These carry the word ‘Harrogate’ in the Yorkshire Tea logo in a lower case type, rather than capital letters – see illustration below.

What should I do?
Please stop using your ceramics if they are part of this recall and contact our customer services team on Freephone 0800 328 1886 or customer.services@bettysandtaylors.co.uk for more information and to arrange a refund.

We would like to sincerely apologise any inconvenience this may cause and thank you for your support. If you’d like to contact us about this recall please Freephone 0800 328 1886 or email customer.services@bettysandtaylors.co.uk

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