Celebrating our Suppliers

Our commitment to building strong, long-term relationships with our suppliers is celebrated each year at our ‘Supplier of the Year Awards’.

We use the awards to recognise our suppliers who are going the extra mile when it comes to producing the best quality and working sustainably. We award both international and local suppliers and this year the accolades went to:


The coffee from Kawacom’s Sipi Falls factory in Uganda is used in some of our best-selling products, including Rich Italian and Lazy Sunday.

Jamie Ball from our Coffee Buying Team said: “Over the last year we have seen a significant increase in the quality of what was already a very high standard of coffee. We have worked closely with Kawacom on both quality improvement and sustainability projects and have collaborated to improve the shelf life of the coffee we buy, and to help farmers adapt to the effects of climate change on their farms, which has increased their yields. The fact that they are the first suppliers to win our award twice is testament to the work they have done.”

Thomas Delbar from Kawacom said: “We’re very proud to have won this award. Taylors are quite unusual in the way they work with us as a supplier. They have a respectful way of working and we know that they are in it for the long term. Although Taylors are one of our smaller customers they receive the best coffee that we produce.

“It’s not just a business relationship – alongside the commercial impact we’ve collaborated on sustainability projects such as installing biogas units for farmers and running a drinking water pipeline for a local school and 700 coffee farmers’ homes.”


Kitabi produces some of the finest teas in Africa – their bright, golden and brisk characteristic lend themselves perfectly to our Yorkshire Gold and Bettys Tea Room blend.

Tea Buyer, Simon Hill, tells us: “Kitabi was one of the first suppliers to participate in Taylors Sourcing Approach. Thanks to the long-term contracts we hold with them, we can work closely on making sure the tea they provide suits our taste and quality specifications. We’ve held annual taste calibration workshops at Kitabi over the last three years. We’ve also worked with them to provide best practice training for smallholder farmers and to bring water to tea growing communities.”

Jean Mutabazi from Kitabi said: “We have a very friendly relationship with Taylors. They have helped us to increase the availability of drinking water in villages and have helped to supply both tea seedlings and tree seedlings. Taylors thinks about farmers and thinks about environmental protection.”

Bela Nyirahuku from Kitabi said: “Working with Taylors helps us to produce better tea and helps us to take better care of the population. It feels like more than just business. As a buyer they are about building us and building the community. Taylors is a buyer of choice for us – it’s a unique relationship.”


Bellerby’s have been supplying our Bettys Café Tea Rooms with milk and cream for over 30 years. Until recently the business was led by Gordon Bellerby who has been in the dairy industry all his life, much of it as a dairy farmer. Payne’s Dairies now own the business but Gordon continues to input into the operation and ensure the levels of service embedded in the business remain.

Corbett Philips said: “There are good reasons for the longevity of this relationship. Seven days a week come, rain, shine snow or gales, Bellerby’s deliver to our Bakery and branches. Their service is fantastic and they fully understand our needs and expectations. They recently retendered for our business and showed us that as well as great service and quality, they demonstrate good value”.

Gordon Bellerby tells us: “I would milk cows in the morning, then don a suit and briefcase and knock on doors in the afternoon. As I grew more confident I steeled myself to knock on Bettys’ door and, with some persistency, managed to get a foothold at Bettys Harrogate. The success and the expansion of Bellerby’s is really down to Bettys and we’re very proud, flattered and honoured to have won this award. It should really go to everyone back at Manor farm who are out there in all weathers every day of the year.”