Keeping our customers, colleagues and wider stakeholders safe is a priority at Bettys & Taylors, and we wanted to let you know what we’re doing in response to the Covid-19 pandemic.
As a food and drink manufacturer we’re regarded as an essential service and the demand for our products is high. We’re working harder than ever to keep things running, while rigorously following the guidance of Public Health England, and our working practices have evolved to reflect this. For example:
- The majority of our people are now working from home and only our key workers remain on site, such as those on production lines. Where people remain at work, we’ve implemented rigorous hygiene and social distancing measures.
- Through on-going communication with our people, we’re regularly reinforcing government advice regarding self-isolation for suspected symptoms and hygiene, while supporting them through this everchanging situation. We’re updating our people regularly and putting measures in place to support mental as well as physical wellbeing.
After a period of closure, our cafes and branches are now open. Our York Stonegate shop is open for takeout treats but the café is remaining closed for now. In order to keep our customers and people safe, we’ve made a few changes. You can read more about what these changes are here.
Our mail order service (www.bettys.co.uk) remains open, so you can still order for delivery to your door, although there may be some slight differences to our normal service, so we may need to contact you about delivery times or your order. While you can still contact us via our phone lines or emails, we’re extra busy at the moment, so it may take a little longer for you to get through.
As always, our priority is keeping our people and customers safe, so, as with the rest of our site, strict measures have been put into place to ensure everyone’s safety.
For a full list of FAQs, please visit the Bettys website.
Taylors of Harrogate
In an ever-changing situation, we’re doing all we can to deliver our tea and coffee to as many people as possible, while prioritising the safety of our people here in Harrogate. There have been plenty of changes at our factory as we adapt to government advice, but proper brews are still making their way out to supermarkets and we have plans in place to keep it that way.
We’re also in close contact with our suppliers around the world – many who are experiencing the impact of Covid-19 in their own countries. Tea and coffee production is essential to the livelihoods of millions of farmers and workers and we’re committed to offering some certainty to our suppliers in these uncertain times. We’ve made five key commitments to our suppliers, including a commitment to honour our long-term agreements and contracts, support with payment terms and access to credit if needed, and the launch of a global Emergency Response Relief Fund. This £0.5m fund will support the humanitarian impacts caused by the pandemic in our tea and coffee supply chain, with a focus on food security, maintaining healthcare services and supporting measures designed to reduce the spread of the virus. More information on our commitments can be found here.
For further information on how we work with our supply chain, including future progress reports on our Covid-19 Supplier Commitments, please visit our Taylors Impact site.
Our Yorkshire Communities
To support our local communities, we’ve distributed large volumes of tea, coffee and Bettys specialities to local charities, food distribution schemes and NHS workers. We’ve also donated £110,000 to the regional Coronavirus Community Fund, governed by the Two Ridings Foundation. This fund is supporting groups in our region deal with the impact of coronavirus on people and communities. And while our staff fundraising for local branch charities will continue, we’re also underpinning our donations so that our annual charities don’t lose out.
You can read more about some of the ways we’ve supported our communities throughout the Coronavirus crisis here: Supporting our communties through the Coronavirus crisis [infographic]
Updated 5th August 2020